network and support

bank of hours

The bank of hours solution can be the best solution for project work.

Purchased in blocks of 10 hours, bank of hours will cover you for the following:-

• System software updates
• Remote support throughout the year
• Support callouts throughout the year
• Maximum critical response of 4 hours onsite best endeavour
• Non critical response of 8 hours onsite best endeavour
• Help Desk Support
• Account Manager

Escape recommended one monthly site visit be included to keep you system in good working order.