fixed price contact
Do you need to ensure your business has an IT system that is
supported 24/7? Our fixed price support contract has the following
benefits:
- Unlimited callouts for all support
- A Helpdesk team at the end of the phone for unlimited
remote support & IT advice
- Fixed Cost per annum, billed on a monthly basis
- You can budget specifically for the support
of your current IT system.
- Spread the cost of your IT support over the
year
- Hardware warranty management – no time
spent explaining/sorting faults to warranty help desks, we do
it all for you
- Daily Backup monitoring & proactive fault
reporting means we can cure a fault with out you even knowing
- Maximum Critical response - 1 hour onsite means
minimum downtime for your server should it break down
- Non critical response of 4 hours onsite
- Electronic monthly work log – you will
know exactly what work has been done and how much time has been
spent
- Scheduled site visits keeps your network in check
and stops faults before they happen
- Scheduled site visits can be used for training
or any simple project work
- Quarterly Account management visits – this
gives us the chance to look at your IT support from a Business
point of view
- Any issues are dealt with face to face, and
we make sure they are resolved
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